Return and Refund Policy
At Michele Ivory, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a simple return and refund process to make it right.
Return Eligibility
- Items must be returned within 30 days of receiving your order.
- Returned items must be in their original condition — unworn, unwashed, and with all tags attached.
- If the return is caused by the customer (e.g., wrong size, change of mind), the customer is responsible for the shipping fee. The cost depends on the courier you choose.
- If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping cost.
Return Address
Address: Longhuzhen Huanancheng No. 1 Building 5A-C11, Xinzhengshi, Zhengzhou, Henan Province, China
Postal Code: 451191
How to Return
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Contact us at service@micheleivory.com to initiate a return.
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We’ll provide return instructions and, if applicable, a prepaid shipping label.
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Ship the item(s) back to us using the provided label.
Refund Process
- Once we receive your returned item, please allow 5–7 business days for processing.
- Refunds will be issued to your original payment method.
Exceptions
- Items marked as Final Sale or on sale cannot be returned or refunded.
- If the return is due to customer reasons, the shipping fee is the customer’s responsibility.
- If the return is due to our error, the customer is not required to pay for return shipping.
Order Cancellation
- Orders may be cancelled within 24 hours of placement, provided the order has not yet been shipped.
- Orders are typically processed within 1–3 business days.
- If cancellation occurs before shipment and within the allowed time frame, a full refund will be issued.
If you have any questions or need help with your return, please contact us at service@micheleivory.com — we’re happy to assist!
Thank you for shopping with Michele Ivory. We appreciate your trust and support!